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Advanced Communication Skills for Healthcare Professionals

CPD Points: 10, This is a 2 day Course


Description

Starting with developing a greater understanding of people, this course then translates this into a range of advanced interpersonal skills such as advanced communications, negotiation skills, building rapport, developing effective teamwork & relationships, choosing appropriate language, fostering an environment of respect, as well as developing self-awareness. A busy and invaluable course designed to make you more effective in all of your dealings with people.


Content

  • People - Strange fruit indeed
  • Self esteem & its impacts on.... everything!
  • Motivations of behaviour - our wiring
  • How we process information and learning styles
  • Recognise peoples wiring & processing styles
  • How wiring affects interpersonal interactions
  • Developing behavioural flexibility
  • Interpersonal effectiveness through adaptation
  • Building rapport, naturally
  • Contributing to a harmonious team environment
  • Communication planning with people in mind
  • Language choice to improve clarity and understanding
  • Advanced communications - hitting the mark always
  • Getting heard more often
  • Effective listening skills - hearing what you delete
  • Strategies for effective interpersonal negotiation & influencing
  • Advanced behavioural negotiation skills
  • Predicting & managing what other people think
  • Preventing & managing conflict in the workplace


Benefits and objectives

  • Understand what makes people tick - their wiring
  • Translate this into a range of advanced skills
  • Develop advanced communication skills for clarity & effectiveness
  • Build rapport & effective working relationships
  • Influence people successfully
  • Understand and apply the principles of negotiation
  • Demonstrate greater effectiveness through people


Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating and enjoyable.


Target Audience

DoctorsNursesBus & AdminAllied Pros
Junior
Middle
Senior
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Senior
Junior
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Senior
Junior
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Senior



In-House Training. Why not have your own course?

In-house or bespoke training, either as a one-off or a whole programme, we can tailor any programme to the needs of your organisation orspecific objectives you have, allowing you to benefit from development where every aspect is designed to improve your performance specifically.

A single days training typically costs just £1,650 + VAT for up to 20 people, possibly more, and this drops with the volume of work you engage us to do. A whole developmental programme could be delivered with significant further savings.




Book Now By Phoning
01332 821260

Quote Course Reference: 22


DATES & LOCATIONS

Date:7th & 8th October 2010
(Thursday & Friday)
Location:Birmingham
Venue:MWB Business Exchange
Cost:£528.75 inc. VAT
There are only 12 days until the Early Bird deadline

More information on this date   Book Online


Date:6th & 7th January 2011
(Thursday & Friday)
Location:Manchester
Venue:Bewleys Manchester Airport
Cost:£528.75 inc. VAT

More information on this date   Book Online


Date:5th & 6th April 2011
(Tuesday & Wednesday)
Location:Edinburgh
Venue:
Cost:£528.75 inc. VAT

More information on this date   Book Online


Pricing Details

Course fees:£530.00 +VAT
Early Bird Fees:£450.00 +VAT

The early bird rate applies to bookings received more than 56 days before the course date.
More on the Earlybird Discount
 
Meeting website:
None at present