Communication Skills for Junior & Middle Grade Doctors
CPD Points: 5, This is a 1 day Course
Description
Develop effective communication skills to help ensure you communicate with clarity and impact
It is well known that most complaints and litigation come from poor communication process. Equally, clinical mistakes stem from a lack of communication strategy and poor communication style contributes to most interpersonal conflict in the workplace. Wow, it's an important subject then? This course is a fast-paced, highly effective day on improving communication skills essential to junior doctors, handling patients, parents & relatives, delivering bad news, proper handovers, contributing on ward rounds and a wide variety of other situations where improved communication clarity is likely to lead to improve results and outcome. A very powerful course.
Content
- Understanding the communication process in the context of the junior doctor
- Where litigation & complaints come from
- Attributes of successful interpersonal communication
- Setting yourself communication goals
- Different communication styles and their impact on understanding, clarity, respect & harmony
- Effective peer & interpersonal communications
- Active listening skills for junior doctors
- Listening to patients, parents & relatives whilst making them feel their views are important
- Hearing beyond the words - identifying fear, feelings & emotions, not just facts
- Reflective feedback techniques to improve your understanding whilst acknowledging the communication
- Managing your emotions in stressful situations
- Having a communication plan in all scenarios
- Identifying & communication the key message or information with absolute clarity
- Delivering bad news competently - achieving understanding and acceptance
- Managing expectations in patients, parents & colleagues
- Dealing with unrealistic requests without causing incidents
- Saying sorry when you have made mistakes
- Body language & voice tone and their impact on the feelings you generate
- Effective ward round & case presentation skills
- Getting handover right - improving clinical continuity & understanding
- Phoning your consultant - planning, information and understanding
- Avoiding common communication pitfalls
Benefits and objectives
- Develop effective communication skills & strategies leading to greater achievement
- Reduce clinical errors by improving clarity
- Learn to listen effectively and then identify key information
- Improve handover and clinical continuity
- Contribute more effectively on ward-rounds
- Manage your own emotions in a variety of communication scenarios
- Deliver bad news professionally & competently
- Reduce the likelihood of patient complaints
Course type and teaching methods
With a huge volume to get through this is a fast-paced mixture of lectures, case studies & discussion, with some opportunity to practise too. Never a dull moment en route to transforming your ability to communicate successfully.
Target Audience
| Doctors | Nurses | Bus & Admin | Allied Pros |
 Junior
Middle
 Senior
| Junior
Middle
Senior
| Junior
Middle
Senior
| Junior
Middle
Senior
|
In-House Training. Why not have your own course?
In-house or bespoke training, either as a one-off or a whole programme, we can tailor any programme to the needs of your organisation orspecific objectives you have, allowing you to benefit from development where every aspect is designed to improve your performance specifically.
A single days training typically costs just £1,650 + VAT for up to 20 people, possibly more, and this drops with the volume of work you engage us to do. A whole developmental programme could be delivered with significant further savings.
Partnership Programme
The mid-sized group, say 5-8 people, has always suffered from being slightly too small to cost effectively organise in-house training for and yet sufficiently large as to collective cost quite a bit to train via open courses. Not any more...
Medicology’s Partnership Programme is a stroke of pure brilliance, allowing participants to benefit from an in-house course at extremely low cost, possibly even FREE (yes, we did say that right). Trusts and groups of individuals can now benefit from bringing any of our open programmes in-house for as little as £0.00 per person. Let us tell you how.
Course Testimonials
"Excellent"
SHO ENT, Chase Farm Hospital (May 2010)
"Important course for day to day interactions. Useful group discussions"
SpR Obstretrics & Gynaecology, royal Berkshire Hospital (May 2010)
"Food for thought is being offered for our continuous professional development"
ST1 A&E, United Lincolnshire Hospital NHS Trust (March 2010)
"Recommend if interested in effective team play"
Foundation Orthopaedic & Trauma Surgery, South Devon Healthcare NHS Trust (Jan 2010)
"Friendly syle - good"
FTSTA2 Obstretrics & Gynaecology, Royal Gwent Hospital (Jan 2010)
"It's worth going for it. Gives an insight into into good communication skills and breaking bad news"
FY2 in Microbiology, NHS
"Very useful & relevant"
SpR in Rehabilitation Medicine, Northwick Park Hospital
"Increased my awareness of communication and improved my planning and use of visual aids"
SHO in Paediatrics, NHS
Additional Information
Registration Time: 0915
Start Time: 0945
Finish Time: 16:15 - 16:30
Course format: Course
Accommodation Arrangements: Accommodation is not included.
Included in Registration Fee: The cost of registration is comprehensive and includes all refreshment breaks including lunch, as well as course materials, binder and any assessments.
Medicology Services 
