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People, Relationships & Conflict - Improving Interpersonal Effectiveness

CPD Points: 5, This is a 1 day Course


Description

Do you want to understand people more in order to be more interpersonally effective in teams, as well as developing specific strategies for managing conflict situations?

Our ability to get on with our peers and behave in a productive, respectful fashion is one of the key determinants of organisational performance. This course delivers an advanced understanding of how people are wired, what motivates their behaviour both normally and under situations of opposition or conflict and how to deal with this. Equally, self awareness is a key goal to increase effectiveness


Content

  • People - strange fruit indeed
  • Self esteem & its impacts on....everything!
  • Motivations of behaviour - our wiring
  • Recognising people's wiring
  • Seeing the world through different coloured spectacles
  • Harnessing the strength in behavioural diversity
  • Understanding natural motivation in the workplace
  • Problem solving, constructively
  • Communication skills that promote clarity & respect
  • Creating low conflict environments
  • Understanding unwarranted conflict
  • Recognising the early stages of conflict
  • Strategies when you find yourself in conflict
  • Dealing with emotionally charged situations
  • Restoring effective working relationships


Benefits and objectives

  • Understand what makes people tick - their wiring
  • Appreciate the strengths in diversity
  • Learn to recognise different wiring & its impact
  • Create a harmonious environment with respect
  • Spot the early signs of conflict
  • Appreciate and recognise the different stages of conflict
  • Gain strategies to effectively deal with conflict


Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating and enjoyable


Target Audience

DoctorsNursesBus & AdminAllied Pros
Junior
Middle
Senior
Junior
Middle
Senior
Junior
Middle
Senior
Junior
Middle
Senior



In-House Training. Why not have your own course?

In-house or bespoke training, either as a one-off or a whole programme, we can tailor any programme to the needs of your organisation orspecific objectives you have, allowing you to benefit from development where every aspect is designed to improve your performance specifically.

A single days training typically costs just £1,650 + VAT for up to 20 people, possibly more, and this drops with the volume of work you engage us to do. A whole developmental programme could be delivered with significant further savings.




Book Now By Phoning
01332 821260

Quote Course Reference: 27


DATES & LOCATIONS

Date:20th September 2010
(Monday)
Location:London
Venue:MIC Hotel & Conference Centre
Cost:£311.38 inc. VAT

More information on this date   Book Online


Date:6th December 2010
(Monday)
Location:Birmingham
Venue:MWB Business Exchange
Cost:£264.38 inc. VAT

More information on this date   Book Online


Date:15th March 2011
(Tuesday)
Location:Manchester
Venue:
Cost:£264.38 inc. VAT

More information on this date   Book Online


Pricing Details

Course fees:£265.00 +VAT
Early Bird Fees:£225.00 +VAT

The early bird rate applies to bookings received more than 56 days before the course date.
More on the Earlybird Discount
 
Meeting website:
None at present