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Patient Experience Conference

CPD Points: 3, This is a 1 day Conference

Description

Delivering Experience Improvements Through Patient Feedback

Patient experience is an increasingly important aspect of a successful service. With the introduction of an experience component in the financial returns a Trust earns on activity through CQUIN, it is also a bottom-line issue. With increasing competition, greater choice and easier transfer of patients between providers, all providers need to acknowledge the role that experience plays in influencing their reputation and ultimately the flow of patients that they rely on for funding. This conference is aimed at pushing forward the patient experience agenda in a practical manner.

This interactive workshop is the next in a series of events that commenced with the conference at the Royal Society of Medicine in October 2009.

Contributors so far include The King’s Fund, DH, Acute Trusts, Primary Care Trusts and other healthcare organisations.

Participation numbers strictly limited to 110 so book early

Conference Lead: Dr Taher Mahmud MD MSc MRCP
Consultant Physician & Rheumatologist, PEMBURY AND KENT & SUSSEX HOSPITALS

Content

Compassion at the Point of Care – Ensuring that dignity, compassion & respect are at the heart of experience
The Importance of Experience - Understanding the link between feedback, funding & patient flow
Experienced Improved - Lessons learned and improvements made following 5 years of experience assessment
Improving Experience - Designing a comprehensive approach to delivering experience
Efficient, Practical & Cost-effective Experience Capture – Delivering impact in experience without over-engineering the process

Benefits and objectives

Gain a fuller understanding of the role of experience in service funding
Learn how to best approach assessing experience with a view to experiencebased performance management
Discover how to minimise collection costs whilst maximising information
Understand how to use patient feedback to improve everyday performance
Find out how you can combine service experience assessment with doctorlevel patient feedback suitable for revalidation

Course type and teaching methods

This conference is suited to Leaders from across the healthcare landscape, especially senior clinical and non-clinical leaders within SHAs,PCTs & Providers and Experience Leads/ Managers.

Target Audience

Doctors	Nurses	Bus & Admin	Allied Pros
Junior Middle Senior	Junior Middle Senior	Junior Middle Senior	Junior Middle Senior

In-House Training. Why not have your own course?

In-house or bespoke training, either as a one-off or a whole programme, we can tailor any programme to the needs of your organisation orspecific objectives you have, allowing you to benefit from development where every aspect is designed to improve your performance specifically.

A single days training typically costs just £1,650 + VAT for up to 20 people, possibly more, and this drops with the volume of work you engage us to do. A whole developmental programme could be delivered with significant further savings.

Read more about our In-house Training

Book Now By Phoning
01332 821260

Quote Course Reference: 330

DATES & LOCATIONS

This course doesn't have any dates yet.

Pricing Details

Course fees:	£55.00 +VAT
Early Bird Fees:	£55.00 +VAT
The early bird rate applies to bookings received more than 56 days before the course date. More on the Earlybird Discount

Meeting website: Patient Experience Conference