Our Partners

Welsh Assembly Government

Development and implementation of a Wales-wide training programme aimed at assisting the development of leadership expertise in key staff responsible for implementing the changes to night time working driven by the European Working Time Directive. Project consisted of identifying key issues arising from the change and equipping doctors, managers and senior nursing staff with the principles necessary to overcome them. A core component focused on how to address engaging all stakeholders in the Hospital at Night project, regardless of their enthusiasm or support. We created a core skills programme including materials, with example cases, which we then delivered throughout all hospitals in Wales implementing Hospital at Night. Particular highlights cited in the evaluation process include:

• A better understanding of how people are affected by change and how this can be managed and influenced
• Strategies for overcoming resistance to the change in working practice
• Insight into how to engage difficult groups, especially those that feel they are losing out in the change

NHS London

This was a significant and important programme delivered to senior managers in all 31 London PCTs, coinciding with the launch of the reconfiguration assurance process. The purpose was to effect a cultural change in the way PCTs approached reconfiguration by getting them to adopt a common, standardised approach, as well as engaging with NHS London at key strategic points in reconfiguration to ensure that reconfiguration happened successfully. We worked closely with NHS London to define clear terms of reference, diagnose the key issues affecting process uptake and devise an approach designed to ensure maximum engagement in a vital but generally sub-radar issue. The final solution consisted of a benefit-based series of workshops to educate about the assurance process whilst embedding how adoption of the process would directly benefit PCTs by raising their success rate for reconfiguration whilst reducing their workload overall, along with their chances of ending up tied in knots through Oversight and Scrutiny Committees and judicial review.

West Sussex PCT

We were commissioned to develop & deliver an extensive leadership development programme to more than 100 senior clinical leaders working in long term conditions using case management under a virtual ward system. We were appointed on the basis of considerable insight into the evolving drivers of healthcare structure, form and success, coupled to an ability to resonate with somewhat entrenched, battle-weary clinical staff and turn them into a fit-for-purpose, commercially aware fighting force that delivers significant financial returns in one of the country’s largest provider arms. The programme included leadership, case management and action learning with the aim of equipping the team with the right skills, igniting a passion to succeed and then helping them over the initial inertia hurdle. West Sussex have reported significant behavioural change post training.

NHS Lanarkshire

We were originally engaged at a time when service reconfiguration was creating considerable tension, leading to degradation of clinical and operational performance at this huge multi-site Trust, as well as increased conflict. We were engaged to develop greater collaborative working by creating expertise in the management of difference under times of stress and change, as well as direct conflict management training. Our approach was to deliver increased insight into the behaviours stimulated by complex change and how these can be mitigated by applying solid leadership, relationship, team and change principles.

Following both the success of the programmes and the feedback from the individuals, we were subsequently engaged to conduct leadership development from the point of new consultant induction through to senior leadership in specific contexts such as leading specific functions, roles of significant responsibility, meetings and services in general. The more we do, the more we are asked back.